I have had almost 2 decades of great and professional service from Crystal Rock - for several years at 2 office locations -but how our relationship ended was awful. As I am closing my office I needed to have my cooler and bottles retrieved. I was given a 4 hour window (9 AM - 1 PM) and since I'd have to go to the office and wait, I asked that I be given a call 1 - 2 hours before pick up and I'd meet the driver there. CR agreed. By 11:30 I hadn't heard from them, called and was told I was still on the 9 - 1 window, I drove to the office, arriving at 11:45 AM. After several more calls trying to ascertain arrival times, I ultimately got a call from the Watertown office at 4 PM saying they wouldn't be there because "....Syracuse was closed down due to Taste of Syracuse". Seriously??? Fortunately, from downtown Syracuse, I was able to get home without delay. This was a Friday. I asked that we try again on Monday and I asked for first pick up......which she said she'd note but couldn't guarantee. I arrived at 8:45 AM. Several calls later.....after having been told a supervisor would call me which never happened, I was, again, on hold when a delivery man walked into the office, never knocked, never greeted me and started to collect the cooler. Only after I insisted on a greeting did he do so. He also indicated he had been at my office the previous Friday at 2 PM and it was locked, which a) was never indicated to me on my multiple calls to the office, and b) was impossible, since I was there from 11:45 - 4:30 and only left once to feed the meter at which time I left the office unlocked. My car was one half block from my office.
I don't know if management at CR has changed or what has happened, but this was a most unpleasant ending to an otherwise very good relationship.
All USA
I have had almost 2 decades of great and professional service from Crystal Rock - for several years at 2 office locations -but how our relationship ended was awful. As I am closing my office I needed to have my cooler and bottles retrieved. I was given a 4 hour window (9 AM - 1 PM) and since I'd have to go to the office and wait, I asked that I be given a call 1 - 2 hours before pick up and I'd meet the driver there. CR agreed. By 11:30 I hadn't heard from them, called and was told I was still on the 9 - 1 window, I drove to the office, arriving at 11:45 AM. After several more calls trying to ascertain arrival times, I ultimately got a call from the Watertown office at 4 PM saying they wouldn't be there because "....Syracuse was closed down due to Taste of Syracuse". Seriously??? Fortunately, from downtown Syracuse, I was able to get home without delay. This was a Friday. I asked that we try again on Monday and I asked for first pick up......which she said she'd note but couldn't guarantee. I arrived at 8:45 AM. Several calls later.....after having been told a supervisor would call me which never happened, I was, again, on hold when a delivery man walked into the office, never knocked, never greeted me and started to collect the cooler. Only after I insisted on a greeting did he do so. He also indicated he had been at my office the previous Friday at 2 PM and it was locked, which a) was never indicated to me on my multiple calls to the office, and b) was impossible, since I was there from 11:45 - 4:30 and only left once to feed the meter at which time I left the office unlocked. My car was one half block from my office. I don't know if management at CR has changed or what has happened, but this was a most unpleasant ending to an otherwise very good relationship.