AAA and AAA Car Care Plus - Clarence

Triple A is awesome, but they're provider was HORRIBLE! I called AAA at 1:22. Stuck in snow with baby in car. They said they would have someone out by 3:00 PM- Gates Towing. I called back at 3:11pm, they said they would have the towing company call with explanation and ETA. Gates called at 3:37 pm and said it would be an hour and a half or much longer they couldn't give me any idea they were so backlogged. We had been stuck since 1, baby was cold and hungry. They said "Call 911. I said it wasn't a 911 emergency. they argued they would call. I told them I would call Triple A and have them dispatch from another garage. Miraculously, they came in 5 minutes after that! So stressful and really bad.