Smile Huntington

The response from this business is a perfect example as to the character of this dental office’s employees; they are immoral. As for substantiation, I have documentation of every bill and correspondence, including the false confirmation from the receptionist that our insurance was accepted (she was let go and no longer works there). I pay for dental insurance (delta dental). There is no reason that I, nor anyone that pays for dental insurance, would pay out of pocket for any dental treatments that would be covered entirely by another dentist. Our former dentist retired and we were in search of a new dentist. My husband and I had dental treatments performed, including my initial $675 CONSULTANTION (which is just talking for 5 minutes). Then, we had to return for cleanings, (still no bill or mention of any charge) and returned to have cavities filled, x-rays, and bonding, all without any bill or mention of a bill. We were not in any pain or emergency. We were sent a bill after we were lured back in and already treated. I cashed the insurance checks that arrived to my home because they were made out to me, in my name, and I assumed it was reimbursement for the portion of the bill (hundreds of dollars) we already paid!! I verified with my insurance that this was in fact their portion of the coverage and sent that exact amount to the dentist immediately. The balance still due is over $1,600. We are working parents with little children and this is the last thing with which I need to handle. The bill is outrageous. The staff members are unprofessional. They flat out lied to us and racked up the bill. I hope that in leaving this review, albeit I am just ‘anyone,’ I can prevent ANYONE ELSE from going through this terrible situation.