A Touch of Glass Inc

This store is run by two Petes, which I'll call Skinny Pete and Big Pete. I hired these guys to install a frameless glass shower door, which they did for around $2400. After the two man crew (led by Big Pete) left, I noticed a scratch on the top middle part of the door. I called and spoke to Skinny Pete. He asked if the scratch was deep enough for my fingernail to get into, which it was. He told me that it could not be polished out, but no problem, he'd order a new door. Weeks went by. I called again. And again. I was reassured the door was on its way by Skinny Pete. Weeks went by and phone messages went unanswered. Guess what? No door, surprise, surprise. I'm a contractor, too, and I know full well when I scratch a new product, as I'm sure the owner Big Pete knew when he did it. The difference is, I'll stand behind it, even if it means eating my profit. But not Big Pete. Bottom line: find another glass installer if you want honest and competent performance.