My pearl necklace which my husband purchased at this location over 5 years ago broke so I went to get the piece fixed. I also brought my matching pearl earrings so that I can show Mikimoto that I received them as a set. The service advisor looked at the pieces and the intake process took less than 10 minutes. I told her that I did not have the receipt. She said that since she can tell that they are Mikimoto pieces, she will repair the necklace for free and clean the earrings for me free of charge. The entire process took less than 15 days so I am a happy camper. I will definitely buy from this location again.
My pearl necklace which my husband purchased at this location over 5 years ago broke so I went to get the piece fixed. I also brought my matching pearl earrings so that I can show Mikimoto that I received them as a set. The service advisor looked at the pieces and the intake process took less than 10 minutes. I told her that I did not have the receipt. She said that since she can tell that they are Mikimoto pieces, she will repair the necklace for free and clean the earrings for me free of charge. The entire process took less than 15 days so I am a happy camper. I will definitely buy from this location again.