Consulate General of Ireland

As everyone else said, quite terrible customer service. You call the consulate just to be redirected to the website. However, the website has conflicting instructions on how to acquire the passport. If you're renewing, you can do it online. If it's the first time, and/or for a child, you need a special form. It ALSO says that, if you live outside of Ireland, you must fill out that special form regardless. Which you can only get by stopping by or calling. But, when you call, they tell you to do it online. I finally left a voicemail with someone who called back, but they were EXTREMELY RUDE. They kept interrupting me to tell me to do everything online and not listening to what I was saying. I was calling on someone's behalf and they kept asking me about my status, even though I specifically said it's not for me. She kept pushing me to do it online, even though I said the website said I couldn't. Finally, I got her to send me one of the special forms but I'm fairly certain I'll have to stop by in person to get the rest because she didn't bother listening thoroughly and the call ended abruptly. Also, the office is apparently only open from 10 to 2? And not on Wednesdays? What kind of hours are those? If no one answers the phones or works normal hours, what do they even do there?