Got to the window at 4:40 p.m. on a Tuesday and was told that my paperwork could not be accepted because it was after 4 p.m. I did not know about this rule as it was not posted anywhere. I asked to speak to a supervisor. The supervisor (who I won't name here) told me that it is "city-wide protocol to stop accepting paperwork after 4 p.m." Has anyone else heard of this rule? The supervisor proceeded to accept my paperwork like he was doing me a favor, and said that he'd have it handled like a "Mail-In". The mail-in process takes longer but regrettably I had no other choice so I accepted it.
The moral of the story is be prepared for there to be hidden arbitrary rules made by the supervisors that are and inconvenience and that don't serve the public well.
Got to the window at 4:40 p.m. on a Tuesday and was told that my paperwork could not be accepted because it was after 4 p.m. I did not know about this rule as it was not posted anywhere. I asked to speak to a supervisor. The supervisor (who I won't name here) told me that it is "city-wide protocol to stop accepting paperwork after 4 p.m." Has anyone else heard of this rule? The supervisor proceeded to accept my paperwork like he was doing me a favor, and said that he'd have it handled like a "Mail-In". The mail-in process takes longer but regrettably I had no other choice so I accepted it. The moral of the story is be prepared for there to be hidden arbitrary rules made by the supervisors that are and inconvenience and that don't serve the public well.