If I could give zero stars that would actually be my rating. We have been customers at Renato's for over 20 years. I have always been more than happy with everything and anything that was ever purchased. In the past we even purchased cannoli shells with the filling packed separately for travel, and when we arrived at our destination everything tasted as fresh as if eaten immediately. Unfortunately this past Friday, the 11th of August the purchases we made were not of the quality we have had over the past years. I asked for the regular sized cannoli and asked if they could be freshly filled. The young lady said sure, do you want powdered sugar too? In addition we also got two regular sized napoleons, Renato's specialty, a rainbow cupcake, assorted cookies and coffee cake. When we got home we unboxed the cannoli and found that the shells were so soggy that they actually were wet and the cannoli filling was hard at both ends. The cream in the Napoleon was soured and the pasty was also soggy, the coffee cake was hard and dry, and the cupcake was dry and tasteless. If one item had been a disappointment or just a bit off, well that happens. For everything we purchased to be inedible is absolutely unacceptable. We will not be back, since $40.00 worth of bakery goods went in the garbage.
If I could give zero stars that would actually be my rating. We have been customers at Renato's for over 20 years. I have always been more than happy with everything and anything that was ever purchased. In the past we even purchased cannoli shells with the filling packed separately for travel, and when we arrived at our destination everything tasted as fresh as if eaten immediately. Unfortunately this past Friday, the 11th of August the purchases we made were not of the quality we have had over the past years. I asked for the regular sized cannoli and asked if they could be freshly filled. The young lady said sure, do you want powdered sugar too? In addition we also got two regular sized napoleons, Renato's specialty, a rainbow cupcake, assorted cookies and coffee cake. When we got home we unboxed the cannoli and found that the shells were so soggy that they actually were wet and the cannoli filling was hard at both ends. The cream in the Napoleon was soured and the pasty was also soggy, the coffee cake was hard and dry, and the cupcake was dry and tasteless. If one item had been a disappointment or just a bit off, well that happens. For everything we purchased to be inedible is absolutely unacceptable. We will not be back, since $40.00 worth of bakery goods went in the garbage.